Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders once it has processed with a shipping label or ships. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via phone, email, or Live Chat (if available).
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after placement. This is because orders may be processed quickly once received. If it has not been shipped we will attempt to intercept it.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, Live Chat (if available), or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all of my order?
I didn't receive all of my order?
If part of your order is missing or if there is an issue, please check the packing slip and/or the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 60-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Send returns to: The Music Stand, Returns Dept, 3107 E Chestnut Expy, Suite N, Springfield, MO 65802
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
We accept 1 Exchange with free re-shipment. Simply send the item back to us and we will send out the exchange to you.
Send Exchanges to: The Music Stand, Returns Dept, 3107 E Chestnut Expy, Suite N, Springfield, MO 65802
Please enclose a copy of the packing slip or write your order# on a sheet of paper along with the exchange details.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How much does shipping cost?
How much does shipping cost?
Shipping Charges are based on your order subtotal:
Standard Shipping:
- up to $14.99 > $5.99
- $15 to $29.99 > $6.99
- $30 to $44.99 > $7.99
- $45 or more > $8.99
*Standard shipping to Alaska, Hawaii, and Puerto Rico is an additional $4.00
** Expedited shipping is an additional $5.00 (Delivery time is usually 3-5 days)
We also have UPS/Fedex services available for anyone needing quicker delivery or not wanting USPS service.
For orders taken by phone, mail, or fax; standard shipping is flat-rate of $8.99 to the lower 48 states and $12.99to AK, HI, and PR.
If you're in Southwest Missouri you can select 'Local Pickup' and avoid shipping fees altogether. Once your payment has cleared you can pick up your order at:
3107 E Chestnut Expy, Suite N Springfield, MO 65802
* Pick up hours: Mon-Fri. 10am-5pm.
How long does shipping take?
How long does shipping take?
Delivery times may vary depending on your location and the shipping method chosen at checkout.
- Standard Shipping (Delivery time is usually 5-10 days)
- Expedited Shipping (Delivery time is usually 3-5 days)
- Fedex Ground Service available for anyone not wanting USPS Service (Delivery time is usually 3-5 days)
- Fedex Express Saver (3 days)
- Fedex (2 days)
- Fedex Overnight (1 day)
Processing time can take 1 to 2 days depending on items purchased such as personalized items.
Shipping to Canada and other Internationa; destinations varies.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply. Shipping methods, costs, and est. delivery times can be found on the checkout page.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.