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Contact Us

Address:
The Music Stand
3107 E Chestnut Expy, Suite N
Springfield, MO 65802

Email: [email protected]

You can also reach us at 877-621-0010 or fax us at 417-368-1981.

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How do I request a catalog?

We now have an online catalog, you can view it here. We generally mail catalogs to our recent customers a few times a year. If you'd like to request additional paper catalogs, you can order them here.

Additionally, you can sign up for our email newsletter for advance notice of sales, new arrivals and special offers. We send emails about once a week, your details are kept private, and you can unsubscribe at any time.

How do I return an item?

Please refer to our Return Policy prior to returning any item. We will work with you to ensure your satisfaction with everything we sell. Please contact Customer Service if you have a problem with your purchase. We'll need the order number, and a brief description of which item has an issue.

Send returns to: The Music Stand, Returns Dept, 3107 E Chestnut Expy, Suite N, Springfield, MO 65802

Please write your order number on the outside of your package and enclose a copy of the packing slip.

How do I place an order?

You can place your order on this website, by phone, or by mail. Placing your order online is the preferred method.

Online orders: Browse our website and add items you want to your cart. When you are ready, checkout by following the simple directions. We accept online payment by Visa, Mastercard, Discover, PayPal, or Check by Mail. Ordering online is highly secure; we use industry-standard SSL encryption to ensure your transaction is safe, and your payment details are not stored after the order is placed.

Phone orders: Call (877) 621-0010, between 9am and 6pm Central Time, Monday to Friday, and select the option to Place an Order. Please have the product numbers of the items you'd like to order ready. We accept phone order payments by Visa, Mastercard, Discover, or Check by Mail. Note that 'Online-only' special offers are not valid for phone orders, including $5.99 flat-rate shipping.

Mail orders: Send in your order to: The Music Stand, 3107 E Chestnut Expy, Suite N, Springfield, MO 65802. Remember to list all the items you want, and include your name, address, phone number, and payment.

If you choose to pay using Check by Mail, please write your order number on the check. Remember to allow extra time for the check to clear before the order ships.

If you want to place your order online, but have a question about an item, please email [email protected] or call us at (877) 621-0010.

How much is shipping?

Shipping Charges to the Lower 48 United States are based on your order subtotal:
Standard Shipping (Delivery time is usually 5-10 days)
Order SubtotalShipping Cost
up to $14.99$5.99
$15 to $29.99$6.99
$30 to $44.99$7.99
$45 or more$8.99
* Standard shipping to Alaska, Hawaii, and Puerto Rico is an additional $4.00
** Expedited shipping is an additional $5.00 (Delivery time is usually 3-5 days)

We also have Fedex Ground Service available for anyone not wanting USPS Service (Delivery time is usually 3-5 days)
Fedex Express Saver (3 day), Fedex 2 day, and Fedex Overnight are also available for guaranteed shipping timelines.
To see your shipping rates simply add items to your cart and proceed to the Checkout page where you will be able to see prices.

Shipping to Canada and other International destinations varies. Click Here for information on how we process international orders.

For orders taken by phone, mail, or fax; standard shipping is flat-rate of $8.99 to the lower 48 states and $12.99 to AK, HI, and PR.

If you're in Southwest Missouri you can select 'Local Pickup' and avoid shipping fees altogether. Once your payment has cleared you can pick up your order at:

3107 E Chestnut Expy, Suite N
Springfield, MO 65802
Pick up hours: Mon-Fri. 10am-5pm.

Why can't I find a certain product?

Our website uses live inventory to show accurately whether an item is in stock or not.

If you can find a product, but it shows 'Availability: Out of Stock' then it should be restocked within the next month. If you'd like to be informed by email when it returns, just click the 'Email me when Back-In-Stock' link on the product detail page.

If you cannot find a product at all then it may have been discontinued. We are constantly updating this information as suppliers bring in new products and discontinue old ones.

Where are your size-guides for apparel?

We have general size guides for apparel here. Note that sizes vary from manufacturer to manufacturer and style to style, and these tables are provided only as general guidelines.

How do I find my Wishlist?

We now have a new much-improved wishlist through 'Wishpot'. If you have already used our new wishlist you can access it here. If you had an old wishlist, sorry, we had to disable that feature, please create a new one (the new features are much better).