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My Account
How do I create an account?
  1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account.
How do I edit my account information?
  Click the "My Account" link at the top right hand side of our site to edit your account information.
How much is shipping?
  Standard shipping to the Lower 48 United States for orders placed online is only $5.95.
This is a flat shipping rate for your entire order. Delivery time is usually 5-14 days.
Expedited shipping to the Lower 48 United States is only $9.95 flat rate. Delivery time is usually 2-4 days.
Standard shipping to Alaska, Hawaii, and Puerto Rico is $9.95 flat rate for your entire order.

Standard shipping to Canada and other International destinations varies. We use Live Rates for shipping internationally, you will be given the exact cost on the Checkout page. Note that all import fees and duties are the responsibility of the customer.

To see FedEx shipping rates simply add items to your cart and proceed to the Checkout page where you will be able to preview shipping costs.

The above shipping rates are for our online customers only. For orders placed by phone, mail, or fax, standard shipping is $8.95 to the lower 48 states, $12.95 to AK, HI and PR.

If you're in Southwest Missouri you can select 'Local Pickup' and avoid shipping fees altogether. Once your payment has cleared you can pick up your order at:

310 S. Union Ave, Suite B
Springfield, MO 65802
Pick up hours: Mon-Fri. 11am-6pm.
I forgot my password.
  Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return a product?
  Please refer to our Return Policy prior to returning any item. We will work with you to ensure your satisfaction with everything we sell. Please contact Customer Service if you have a problem with your purchase. We'll need the order number, and a brief description of which item has an issue.

Send returns to: The Music Stand, Returns Dept, 310 S Union Ave, Suite B, Springfield, MO 65802

Please write your order number on the outside of your package and enclose a copy of the packing slip.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  If you are not satisfied with your order you may return it for a refund or replacement within 60 days of the purchase date. All claims for damaged or missing items must be made within 72 hours of delivery. Items being returned must be in the condition you received them and come with the original packaging intact. Returns not meeting the above conditions may be rejected or subject to a 30% restock fee. Personalized items, special-order items, gift certificates, and media items such as books, cds, dvds cannot be returned. Bulk Orders with 30 or more of the same item are non-returnable. For orders that were originally shipped free, our shipping costs will be deducted from your refund.

Send returns to: The Music Stand, Returns Department, 310 S Union Ave, Suite B, Springfield, MO 65802

Please write your order number on the outside of your package and enclose a copy of the packing slip.

If your order arrived damaged in shipping, please contact us right-away (within 72 hours). It is important that you keep all packaging for claims purposes. We will arrange for a replacement and return of the original item. If you choose not to receive a replacement, our shipping costs will be deducted from your refund.

If your return is shipped back to us after the time-frame indicated above or does not meet the conditions above, we regret that we cannot issue a refund or send the item back to you.

Shipping charges are not refundable.

Return Shipping Costs
The quickest and easiest way to return an item is to self-return the item. If you self-return an item, you'll pay the cost charged by the carrier. Alternatively, you can request a pre-paid shipping label. If you request a pre-paid label, and the reason for the return is not a result of a The Music Stand error, the cost of the return shipping will be deducted from your refund.

For exchanges, please enclose a payment for re-shipping the new item back to you. If you have any questions, please contact customer service.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation with tracking information when your order has shipped.